Refund &
Return Policy
We want you to feel confident with every VibeWear purchase. Here's everything you need to know about returns, refunds and exchanges.
A Simple Return Experience
Our return and refund policy is designed to make the process clear and straightforward. Eligible products can be returned within 30 days of delivery, subject to the conditions below.
30-Day Returns
Eligible products can be returned within 30 days of delivery.
Original Condition
Items must be unused and returned in their original packaging.
Refund Processing
Approved refunds are sent to your original payment method.
When Can You Return an Item?
VibeWear accepts eligible returns within 30 days from the date of delivery.
To qualify for a return, the product must be unused, unworn and in the same condition in which you received it.
The item should also be returned with its original packaging and, where applicable, tags or other original accessories.
Please do not send a product back to the manufacturer. Return instructions will be provided by VibeWear support.
Items That Cannot Be Returned
Certain products may not be eligible for return or refund, including:
- Gift cards
- Downloadable software or digital products
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Certain health and personal care products
When a Refund May Be Reduced or Declined
In certain situations, only a partial refund may be provided or the return may be rejected.
Used Product
Items showing obvious signs of use may not qualify for a full refund.
Damaged Item
Products damaged after delivery, other than due to our error, may not qualify.
Missing Parts
Items returned without original parts or accessories may receive a partial refund.
Late Return
Items returned more than 30 days after delivery may not be accepted.
How Your Refund Works
Once your returned product is received and inspected, we will email you to confirm that we have received it.
We will then notify you whether your refund has been approved or rejected.
Once approved, the refund will be processed to your original payment method.
Return Received
Your returned item reaches our designated return location.
Inspection
Our team checks the condition and eligibility of the product.
Refund Processed
Approved refunds are sent to your original payment method.
Late or Missing Refunds
If you have not received your refund, first check your bank account and then contact your card issuer or payment provider.
Banks and payment providers may require additional processing time before a refund appears in your account.
If you have completed these checks and still cannot locate your refund, contact us at hello@vibewear.com.
Sale Items
Sale or discounted products may have different return eligibility. Unless otherwise stated on the product or order page, sale items are not eligible for refund.
Exchanges
We replace items when they arrive defective or damaged, subject to verification.
If you receive a defective or damaged product and need an exchange for the same item, please contact us at hello@vibewear.com.
Gift Returns
If an item was purchased as a gift and shipped directly to you, the applicable return value may be provided as gift credit, subject to eligibility.
If the original purchaser placed the order under their own details, any approved refund may be issued to the original purchaser.
Shipping Your Return
Once your return is approved, VibeWear will provide the necessary return instructions.
Unless the return is due to an incorrect, damaged or defective item received from us, return shipping costs are generally the responsibility of the customer.
Original shipping charges are generally non-refundable.
For valuable items, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee the receipt of an untracked return shipment.
Need Help With a Return?
Our support team can help you understand your return eligibility, refund status, exchange request or return instructions.
hello@vibewear.com